Customer support: swimis@swimis.com

Delivery Information

Swimis.com offers free shipping service for all  orders over $100
 
All orders are shipped within 5 working days. 
Confirmation + Tracking of your order will be made via email. Swimis.com email you to let you know that your order has been processed and sent to your shipping address
 
We use the following carriers to deliver our orders:
Regular Post service (5-10 days to Europe, 14-20 days outside Europe)
Courier service (DHL or DPD) 3-5 days to Europe, 7-10 days outside Europe

Returns and complaints
 
Purchaser is obliged to inspect the goods delivered. If it is mechanically damaged, not consistent with the type or quantity of an ordered, the Purchaser shall immediately notify the Seller by email swimis@swimis.com
 
The time for the return of ordered goods is 30 days from the date of delivery, returned goods cannot have any signs of use, it must contain a protective inner liner and the original tag
Replacements, refunds and complaints should be sent to:
Swimis.com Paulina Galińska 
6 Sierpnia 50/8 90-637 Lodz, Lodz district, voivodeship ŁÓDZKIE
 
Duty fees
 
In some countries outside Europe you may need to pay customs duty and other charges on  arrival. What you pay depends on a number of factors such as: whether the goods are for your own personal use; whether they are covered by a concession or duty-free allowance; whether they are for business or commercial use.These charges vary from country to country , it is  rare but we recommend checking your local customs office in order to avoid any additional fees.
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